KB10017 Export/store tasks fails

Problem

When backup is initiated either export or store task fails.

Solution

Please check task details (button in the last column on the task list) - there should be an error message describing problem in more details.
When backup is marked as failed it also contains relevant message.

Start with checking /opt/vprotect/<NODE>/vprotect_daemon.log.* files for more detailed information.

Export failure - make sure that:

• /vprotect_data (i.e. export path or staging space) path available - it should be owned by vprotect user (subfolders too)
  • when backup destination is also on the same file system - make sure that vProtect is able to delete files created by virtualization platform
• when export storage domain approach is used (Oracle VM/Proxmox/RHEV v3) - files are exported by virtualization manager
  • it must also be mounted with anonuid/anonguid pointing to the vprotect user IDs so that Node is able to read data
• staging space is big enough to hold your data (in some cases RAW data requires more space then just data in your VM)
• you checked logs and errors on your hypervisor platform - it may clarify which part failed

Store failure - make sure that:

• you have connectivity with your backup provider (if external)
• you have vdo service started and backup desination file system is mounted and accessible by vprotect user (if deduplication enabled on the backup destination
• if you're using IBM Spectrum Protect - please refer to Client Messages and Application Programming Interface Return Codes
  for the version of TSM (Spectrum Protect) that you’re using. For version 8.1 you can use the following link

Related articles