KB10050 backup cannot be deleted from vProtect

Owned by Michał Szlaga (Deactivated)
Last updated: Nov 10, 2021
1 min read

KB ID: 10050

Product: vProtect

Version: 4.3

Published: 2021-11-10

Last modified: 2021-11-10

Problem

The user cannot delete backups made by vProtect after removing VM from HVM/HV

Solution

If you want to remove a VM backup from vProtect, the correct procedure should be:

  • before removing VM from HV, enter vProtect UI

  • select the VM instance you are interested in

  • delete by selecting the "delete" button

  • then remove the VM on the HV side

This is a required action because if there are snapshots vProtect asks HV/HVM to delete it and returns an error.

Solution #2

In the event that we removed the VM from the hypervisor in the first place, you should:

  • go to vProtect UI

  • do inventory synchronization

  • check if the machine is in "non-present" state

  • then select Delete Non-Present button