KB10006 No log entries found

KB ID: 10006

Product: vProtect

Version: 4.0.0 +

Published: 2021-02-24

Last modified: 2021-02-24

Problem

User can't download logs from tasks that were ran by vprotect node which is installed on different host than vprotect server.

Solution

Node log directory is not mounted properly.

Restart vProtect server and check if problem still exists.

[root@vprotect_server ~]# systemctl restart vprotect-server

Check if node export path to logs:

[root@vprotect_node ~]# exportfs -s
/opt/vprotect/logs/node2  10.41.0.4(sync,wdelay,hide,no_subtree_check,fsid=535436547,sec=sys,ro,secure,no_root_squash,no_all_squash)

If it doesn't, start vprotect node:

[root@vprotect_node ~]# systemctl start vprotect-node

Check NFS server's export list on vprotect server host:

[root@vprotect_server ~]# showmount -e node_ip_address

If you recieve messege like this:

clnt_create: RPC: Unable to recieve

You have to open ports on node host:

[root@vprotect_node ~]# vprotect-node-configure

Showmount command should print NFS export list like in example:

[root@vprotect_server ~]# showmount -e 10.41.0.5
Export list for 10.41.0.5:
/opt/vprotect/logs/node2 10.41.0.4

Restart node server. If it won't mount node logs directory you have to do it manually.

Create new directory and mount NFS:

[root@vprotect_server ~]# mkdir /opt/vprotect/mnt/logs/node_name

[root@vprotect_server ~]# mount 10.41.0.5:/opt/vprotect/logs/node_name /opt/vprotect/mnt/logs/node_name

After that you should download logs normally.

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