KB10039 vProtect cannot backup its own database via GUI

KB ID: 10039

Product: vProtect

Version: not applicable

Published: 2021-04-18

Last modified: 2021-04-18

Problem

Cannot backup vProtect database using GUI

example from the vPortect task console output

ExternalAPIException: File could not be saved: Command execution failed: [/opt/vprotect/scripts/backup_db.sh, /tmp/vprotect_db.sql.gz] Return code: 1 output: [] error: [/opt/vprotect/scripts/backup_db.sh: line 5: /tmp/vprotect_db.sql.gz: Permission denied mysqldump: Got errno 32 on write ].

Solution

Go to the vProtect server host and check permissions to /tmp/vprotect_db.sql.gz file. It should be read and write to vprotect user. Or just remove /tmp/vprotect_db.sql.gz file because that file will be overwritten during the next backup.

ls -la /tmp/vprotect_db.sql.gz

[root@vprotect ~]# ls -la /tmp/vprotect_db.sql.gz

-rw-r--r--. 1 nobody nobody 4123003 Apr 18 22:04 vprotect_db.sql.gz

#change permissions:
[root@vprotect ~]# chown vprotect:vprotect /tmp/vprotect_db.sql.gz
[root@vprotect ~]# chmod 644 /tmp/vprotect_db.sql.gz

#remove file:

[root@vprotect ~]# rm /tmp/vprotect_db.sql.gz

rm: remove regular file '/tmp/vprotect_db.sql.gz'? y