KB ID: 10070
Product: vProtect
Version: 4.3.0-52
Published: 2022-02-21
Last modified: 2022-03-28
\uD83E\uDD14 Problem
After adding a new Nutanix Files server to the vProtect platform, the Storage Provider inventory is completed successfully, but there is an error when trying to backup a network share.
An example of the entered user: domain\vpr
Backup error:
CmdExecException: Command execution failed: [sudo, /usr/bin/mount, -t, cifs, -o,
username=domain\vpr,password=TestP@ssword, //ntxshare01.domain.local/shr02/.snapshot/vprotect-
1641997843488, /vprotect_data/7888d26f-d70f-489c-83dd-69bfdd48b165/mnt] Return code: 32 output: [] error: [mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg) ]
We have noticed a problem in version 4.x of the Nutanix Files server.
\uD83C\uDF31 Solution
This issue has been fixed in vProtect version 4.3.0-53. It is recommended to upgrade.
Currently, it is possible to enter the username in the form: "user @ domain" and "domain \ user".